Our approach
We provide all-rounded seller support services for iShopChangi, managing every single product through a dedicated SKU management team and customer helpdesk.
SKU Management & Verification
E-Commerce Operation Support
Customer Service Helpdesk
The challenge
Changi Airport's massive e-commerce platform required scaling operational support for thousands of products and vendors without compromising on quality or speed.
OPERATIONS MODEL
Five service streams powering iShopChangi
Flex-Solver's seller support model operates across five integrated streams — SKU Management, E-Commerce Operations, Customer Helpdesk, Localisation, and Design as a Service — all delivered from a single dedicated operations hub and scaled to meet the demands of one of Asia's largest travel retail e-commerce platforms.
Six capabilities keeping iShopChangi operating at full speed
SKU Management & Verification
Every single product on iShopChangi is approved and uploaded by the Flex-Solver team. We handle the full SKU lifecycle — review, quality checks, compliance verification, and publishing — ensuring zero-defect product listings at scale.
E-Commerce Operations
End-to-end product listing management — from writing accurate product descriptions and uploading imagery to categorisation, pricing checks, and promotional tagging across the platform's full catalogue.
Customer Helpdesk
A dedicated customer service team handles all shopper enquiries, order tracking, returns, refunds, and complaint resolution — delivering consistent, high-quality support across all contact channels 24/7.
Localisation & Translation
Strategic localisation ensures product content, campaign messaging, and platform communications resonate with shoppers across different markets — including translation services tailored for key international audiences.
Design as a Service (DaaS)
On-demand creative production for iShopChangi's campaign banners, promotional visuals, seasonal sale assets, and platform UI updates — delivered rapidly by Flex-Solver's dedicated design team.
Service Blueprint Consulting
Beyond day-to-day operations, Flex-Solver provides strategic consulting on service design and process blueprinting — identifying opportunities to improve workflows, seller onboarding, and the end-to-end shopper experience.
Every product, end-to-end — from submission to live
Every product on iShopChangi goes through a rigorous four-step lifecycle managed entirely by Flex-Solver — seller submission, review and verification, upload and publish, and ongoing management. This ensures every listing meets quality standards before reaching shoppers, and stays accurate and competitive long after it goes live.
Standardised Seller Workflow
Rigorous Compliance Verification
End-to-end SKU Management
